TERMS AND CONDITIONS

A booking confirmation deposit would mean that you have acknowledged / understood and agree to abide / adhere to the following terms and Conditions.
3D PROPS reserve the rights to amend terms and conditions without prior notice.


Pre-Payment / Deposit:

  • A 50% Deposit is required to be made upon email confirmaton. Balance payment of 50% to be made upon delivery of item on event date / time.
  • If no Deposit is made within 48 hours upon email confirmation, 3D PROPS shall withdraw the booking and release the booking to the next interested party.
  • Deposit can be made via Internet Banking, ATM Transfer or via cheque payment directly to our UOB bank acocunt.
  • Payment proof, i.e Internet Banking Slips, ATM Transfer Slips or Cheque copy shall be sent to us via email for funds tracing purposes.

Cancellation / Transfer:

  • In the event of cancellation, customers are to notify 3D PROPS in writing as soon as possible.
  • If the cancellation is made less than 7 days before event date, 50% Deposit will be forfeited.
  • If the cancellation is made more than 7 days before event date, full refund will be effected.
  • If the cancellation is made less than 24 hours before event date, 50% Balance Payment will still be collected.
  • Bookings are transferable and customer has to inform us such details in writing. We reserve the right to amend terms of Transfer if the need arises.

Reschedule / Refund:

  • In the event of reschedule, customers are to notify 3D PROPS in writing as soon as possible.
  • Rescheduling due to bad weather or any other reasons are subject to props availability.
  • If rescheduling is not possible, 3D PROPS shall issue refund on a case by case basis subject to actual conditions.

Non Performance / Liability:

  • If 3D PROPS is unable to perform any or all of the duties for any reason, including but not limited to, fire, transportation problems, acts of God, accident and if no alternative can be provided by 3D PROPS, all monies received by 3D PROPS, less incurred expenses; if any, will be returned to the customer.
  • Full compensation shall be paid by the Customer to 3D PROPS for replacement of equipment which is not returned, lost or stolen and for repair of any equipment which is not returned in the same condition at the time of rental, normal wear and tear excepted. Invoice for replacement or repair is conclusive and non negotiable.
  • No alterations, additions, modifications, or improvements to the equipment shall be made and it shall only be used for the intended purpose as stipulated by 3D PROPS. 3D PROPS does not permit the equipment to be used at a different location or by another party without the express written approval of 3D PROPS.
  • It is the responsibility of the customer to obtain necessary approvals from the premises / management for placement of our equipment. In the event that venue authorities disallow setup to take place, 3D PROPS is considered to have fulfilled its obligations of the booking and no reschedule shall be offered. If any of the terms and conditions of this agreement are breached or contravened, 3D PROPS, and its agents shall exercise authority to recover the equipment which shall be at the customer’s risk, cost and expense.
  • In the case of any extension of rental hour/Day, additional charges will apply in reference to the prop extension rates table (Table A1) which can be made available upon request. Extension of service is only applicable subject to availability of the desired prop at that stipulated time.
  • The customer indemnifies and holds 3D PROPS harmless for all injuries or all consequential and special damages for any claimed breach of warranty.
  • In no event shall the total liability of 3D PROPS for all damages, losses and causes of action (whether in contract or tort, including, but not limited to negligience or otherwise) exceed the contracted amount..